Refund policy
Return & Refund Policy
At BarkStreet, we are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
To qualify for a return:
The request must be submitted within 30 days of the delivery date.
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging whenever possible.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of receiving your order.
Provide clear photos of the item and packaging.
After verification, we will offer a replacement or a full refund at no additional cost.
3. Refund Process
Once your returned item is received and inspected:
We will review your request.
You will receive an email notification regarding the approval status.
Approved refunds will be processed to the original payment method.
Refunds typically appear within 5â10 business days, depending on your bank or payment provider.
4. Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Personalized or custom-made products.
Items damaged due to misuse, neglect, or improper handling by the customer.
Products returned without prior approval.
6. Shipping Information
As a dropshipping business, we work with trusted fulfillment partners, including CJdropshipping and AliExpress suppliers.
Delivery times may vary depending on destination and supplier.
Delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control are not eligible for refunds.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
Original shipping charges are non-refundable unless otherwise required by law.
8. Contact Information
For any return, refund, or order-related inquiries, please contact us:
BarkStreet Support Team
đ§ Email: support@barkstreet.store
We aim to respond to all inquiries within 24â48 business hours.
Thank you for shopping with BarkStreet. We appreciate your trust and support.